Fees and Charges.

Great Southern Computer Services is a mobile service based in Katanning, WA.

Standard Fees:

All amounts quoted exclude GST. (as of 1/7/2010).

• Standard Minimum Fee ("Workshop"): $45.00*
  By Appointment only: Includes the first 30 minutes for work delivered to and picked up from our workshop. After 30 minutes, our standard (workshop) hourly rate applies (see below). This is not a "while you wait" service: Drop-off & pick up by appointment only.
  (note: Non-business customers are required to pay immediately on completion or work or at pickup: If the issue is resolved within 30mins no other labour charges will apply. If it takes longer than 30 mins or parts are required, we will, upon request, provide you with an estimate of costs before proceeding with the job).
• Standard Minimum Fee ("Call Out"): $65.00*
  This includes the first 30 minutes onsite and/or travel time. After 30 minutes, our standard (onsite) hourly rate applies (see below).
  (note: Non-business customers are required to pay the "call out" and any other fees immediately. Business Accounts: See terms below. If the issue is resolved within 30mins no other labour charges will apply. If it takes longer than 30 mins or parts are required, we will, upon request, provide you with an estimate of costs before proceeding with the job).
• Standard Hourly Rate (workshop): $70*
  The standard hourly rate applies after the first 30 minutes (see above) and is charged in 15 minute intervals (eg. minimum of $17.50 every 15mins). The standard hourly rate applies to any work performed in my workshop, related to PCs, Laptops or peripherals (not including Network Servers). It does not include pickup or delivery (see "Call Out" above).
• Standard Hourly Rate (onsite): $80.00*
  The standard hourly rate applies after the first 30 minutes onsite (see above) and is charged in 15 minute intervals (eg. minimum of $20 every 15 mins). The standard hourly rate applies to any work related to PCs or peripherals (not including Network Servers). Significant benefits are available if blocks of time are pre-paid. (See details).
• Standard Hourly Rate - Servers: $120.00*
  Time spent configuring Network Servers (Windows/Linux) will be charged at a higher rate due to the special skills required and the additional complexity of these systems. This applies equally to onsite or workshop based jobs.
• After Hours - Hourly Rate: x 1.5
  Any work carried out before 8:00am, after 6pm or on Saturday Afternoon (after 1pm) will be charged at 1.5 x the standard rate (unless we are already on site and in the process of completing a job - in this case the after hours rate will take effect 2 hours later).
• Sunday - Hourly Rate: x 2
  Work carried out on Sunday will be charged at double the standard hourly rate. (discounts may apply for pre-arranged work or as part of a larger project).
• Urgent Requests: x 1.5 (Critical x 2)
  Where possible, urgent requests will attended to within 4 hours (same day). Urgent requests will be charged at 1.5 times the relevant standard rates. Critical requests (requiring an immediate response) will be charged at double the relevant standard rates. You can minimise the potential cost of urgent or critical requests by purchasing a block of pre-paid hours (See details).
• Standard Delivery Fees: $15*
  Products ordered over the phone for immediate/high priority delivery (in town) will attract a $15 delivery fee, however no fee applies if delivery takes place while we are doing a planned delivery run (couple of times a week) or while visiting nearby clients.
• Pickup: Pickup or Drop-off available by appointment only: call 0400 214 004 for details.
• Travel Cost: Call out + hourly rate + per km rate
  If you are more than 20km from Katanning, a Travel Charge will apply. The cost is made up of a Standard Minimum Fee ("Call Out" as above) + Hourly Rate (after the first 30mins) + 70 cents per KM*. See also notes below.
• Terms:
  • All business accounts are 7 days net. A 5% discount is available (as a credit on next invoice) if payment is made immediately on completion of the work (or immediately on receipt of invoice, if not provided at the completion of the job) - mention this website offer to obtain the discount (does not apply if other discounts have already been applied).
  • Private Individuals (non-business) must pay immediately for any work carried out or items supplied, including our standard minimum fee. - mention this website offer to obtain a 5% discount.
    

We do IT better!

*Fees may be changed/updated from time to time: Please call for an obligation free quote. (Quotes are valid for 7 days only).

Locations

Our goal is to provide a service to a significant part of the 'Great Southern'. We are prepared to travel to you and plan to make regular trips to outlying areas (based on demand).

We are happy to travel to any locations within ~200km of Katanning. If in doubt, call to request a quote (including travel cost).

Important Note:

If you are located more then 20 km from Katanning, You can help us to help you by talking to your neighbours and friends: If we visit more than one home or business in a particular area (by prior arrangement), we'll gladly 'share' the cost of travel, saving you $$$.